- Our games and lobby
- Bonuses and their terms
- Payments and banking
- Loyalty and account tools
- Support and fair play
Our games and lobby
Our casino floor is designed with the player in mind, never the reverse. Walk past the slot games bank and you will locate video slots, classic three-slot games and jackpots that grow over time that update their counters in real time. The RNG on every slot and table game is audited by an independent testing laboratory, and the latest published return figures across our slot catalogue average 96.2%, which is in line with mainstream iGaming benchmarks. If you prefer cards, we offer more than one variants of blackjack and baccarat, French, European and American roulette, and a complete live dealer studio streamed from Riga with croupiers handling eight-hour shifts across four cameras per table.
Inside palm casino, the lobby filters work the way players actually search. You can browse by provider, by volatility band, by minimum wager, or by mechanics like Megaways, Hold and Win or cluster pays. Recent releases are pushed to a dedicated rail on a weekly basis, so a returning player never needs to search hard for the latest drop from studios such as Pragmatic Play, Evolution, NetEnt, Hacksaw and Play'n GO. Mode for demo play is available on each non-jackpot game, which means you can read the payout table, test the bonus round and decide on a wager before a single cent leaves your balance.
| Section | What we host | Typical Return to player range | Demo mode |
|---|---|---|---|
| Video slots | 1,800+ titles, Megaways and cluster pays | 94.0% – 97.0% | Yes |
| Classic slots | Fruit machines, 3-reel and 5-reel retro | 95.0% – 96.5% | Yes |
| Progressive jackpots | Daily drop, must-drop and network pools | 90.0% – 95.0% | No |
| Live dealer | Blackjack, roulette, baccarat, game shows | 97.3% – 99.5% | No |
| Table games RNG | Blackjack, roulette, poker, sic bo | 97.0% – 99.5% | Yes |
| Crash and instant | Aviator-style, dice, plinko, scratch | 94.0% – 97.0% | Yes |
Providers and fairness
Each studio we display has passed a technical review of their RNG, their game mathematical model and their server-to-client communication. Payout certificates are held in our compliance archive and can be requested via the support team. We publish monthly lists of the highest-paying slots across our platform, calculated from actual wagering volume rather than theoretical returns, so the numbers you see reflect what players at our casino actually experienced.
Bonuses and their terms
Our bonus calendar is compact and readable. We host a welcome bundle on the first three deposits, a weekly deposit offers on a set day, bundles of free spins attached to defined recent releases, and a cashback safety net calculated on net deficit across the week. The headline figure is never the whole story, so every offer carries a clear page in our cashier showing the bonus sum, the wagering multiplier, the qualifying deposit, the maximum bet while the bonus is active, and the expiry window.
| Offer | How it starts | Wagering | Key cap |
|---|---|---|---|
| Welcome offer | First three deposits | 35x bonus | Max bet €5 while active |
| Weekly reload | One deposit per week | 30x bonus | Up to €200 bonus |
| Free spin bundle | Deposit on launch day | 25x spin winnings | Set per game |
| Cashback | Net loss, Monday to Sunday | 1x cashback | 10% up to €500 |
| Tournament prize pool | Opt-in per event | No wagering on cash prizes | Per event terms |
Bonus rules in practice
Two rules define how our bonuses actually feel. First, wagering applies to the bonus balance first, then to the real balance, and solely slot titles count at 100% while most table games contribute 10% or are fully excluded. Second, we separate cash winnings from bonus winnings on the account page, so you always know which balance is which. We do not tuck free bet conversions into small print, and we limit the maximum convertible amount from a no-deposit offer to five times the bonus sum, which keeps the rule readable.
Payments and banking
The cashier is a single page with deposits on the left side and withdrawals on the right. We take Visa, Mastercard, Skrill, Neteller, MuchBetter, bank payment, and a closed-loop card payout method for registered accounts. Cryptocurrency is not supported in our cashier today. The smallest permitted deposit is €10 across every method, and the minimum payout amount is €20.
Deposits land instantly except for bank transfer, which clears in one to three business days. Withdrawals are checked once per day at 14:00 CET, and approved requests hit electronic wallets within twenty-four hours and cards inside one to three working days. We levy no fee on our side for any deposit or withdrawal, although your card issuer may apply its own conversion between currencies margin when the account is held in a currency other than EUR.
| Payment method | Deposit time | Cashout time | Min / max per transaction |
|---|---|---|---|
| Visa / Mastercard | Instant | 1 – 3 business days | €10 / €5,000 |
| Skrill | Instant | Within 24 hours | €10 / €10,000 |
| Neteller | Instant | Within 24 hours | €10 / €10,000 |
| MuchBetter | Instant | Within 24 hours | €10 / €5,000 |
| Bank wire transfer | 1 – 3 business days | 2 – 4 business days | €20 / €50,000 |
| Closed-loop card payout | N/A | 1 – 3 business days | €20 / €5,000 |
Verification works once and then stays on file. New accounts upload a photo ID and documentation proving the address in the secure document uploader, and most files are processed within four working hours. Once verified, you can withdraw up to €5,000 per transaction on cards and €10,000 per transaction on e-wallets without extra checks, provided the deposit method is the same as the withdrawal option where the rail supports it.
Loyalty and account tools
Our loyalty scheme runs on points earned at €1 wagered on slot games, with a tier ladder of six levels from Bronze to Diamond. Points convert to bonus credit at a rate that improves as you climb, and the premium tier brings a personal account host, faster withdrawal review, and a monthly free-spin parcel on a title of your choice. The points balance is visible in the side panel of the lobby, so there is no need to visit a individual page to check it.
- Six loyalty tiers from Bronze through Diamond, reviewed monthly.
- Points earned on slots, reduced rate on live dealer, no points on excluded table games.
- Personal account host from Gold tier, available seven days a week.
- Monthly free-spin parcel on a player-selected title from Platinum tier.
- Loss limits, session timers and reality checks available in the account menu at any time.
Support and fair play
Our player help team works from 08:00 to 02:00 CET every day of the week, and the live chat lives in the bottom-right corner of every page. Email tickets are handled inside four hours during operating windows, and a compact knowledge base covers the most common questions about bonus conversion, document upload and withdrawal timing. We do not operate a phone sit at right now.
On responsible gambling, the account menu carries deposit limits, loss limits, bet limits, session alerts, time-out from twenty-four hours to six weeks, and self-exclusion from six months to permanent. We apply self-exclusion across the brand and share necessary data only with regulators and payment processors when law requires it. If you ever want to talk through a limit, our support agents are trained to walk you through the available tools without pressure.
That is our casino in plain terms: a broad slot and real-time dealer floor, a small and readable bonus calendar, a cashier that does not hide its timing, and account tools you can switch on yourself in under a minute. There who stay with us tend to value those four things, and we keep building around them instead of louder headlines.