Promotion types and use conditions
At Starcity, we structure our casino promotions according to simple conditions so that every bonus is easy to understand and use. Our range of bonuses may feature welcome rewards, deposit bonuses, free spins, cashback, and special game promotions. Each offer has its own required deposit, wagering requirement, maximum bet rule, and eligible game list. Availability may differ according to the payment method and account history.
When you join our casino, the current welcome promotion is shown in the promotions area of your account. A typical new-player package may combine a deposit-match rate on the first deposit with bonus spins on chosen slot titles. We specify the required deposit range, the time allowed to claim the offer, and any wagering that applies to money from the bonus. Always review these details before a deposit is made.
Our recurring offers cater to usual play instead of one-off registration. Deposit reloads can move a smaller percentage bonus, while cashback can return a portion of qualifying losses over a defined period. Game-specific rewards can include bonus spins, prize draws, or bonuses linked to particular titles. Full details of the offer, period, and qualifying games appear alongside the promotion, so so you do not have to make assumptions.
We also provide rewards connected to our loyalty programme. Activity can earn points that may be exchanged for rewards according to our live programme terms. The earning rate and redemption value can differ by game category or payment option, and our promotions page provides the current details.
| Promotion type | What we offer | Main conditions to check |
|---|---|---|
| Welcome offer | A deposit match, free spins, or a combined new-player reward | Minimum deposit, qualifying payment method, claim period, and bonus wagering |
| Deposit reload | A percentage added to an eligible later deposit | Deposit range, promotion window, maximum reward, and eligible account tier |
| Cashback | A percentage of qualifying net losses returned over a set period | Calculation method, qualifying games, cashback cap, and claim deadline |
| Free spins | A fixed number of spins on selected slot games | Eligible titles, spin value, wagering requirement, and expiry date |
| Loyalty rewards | Points or benefits based on qualifying play | Point thresholds, eligible game categories, and redemption terms |
| Game promotion | Rewards connected to a specific game or limited-time event | Participation dates, minimum stake, qualifying outcomes, and prize limits |
Our balance of credited bonus funds and any bonus spins are normally visible in the account area after they have been credited. If an offer does not appear, check that the qualifying deposit was completed and that the reward was claimed inside the disclosed period. If it is still not visible, our player help team can review the account and establish why.
How we determine eligibility for promotions
Most promotions are available solely to eligible casino StarCity customers and can be restricted to one offer for every person, household, device, or payment method. Age and local availability requirements apply. Accounts must contain accurate registration information, and only one account may be used by every customer.
Before opting in casino StarCity offers, customers need to watch the distinct terms for each promotion. Some bonuses may be limited to deposits made by particular payment options. Minimum and maximum deposit limits can in addition apply, notably to percentage-based rewards.
Under our usual wagering condition, eligible wagers must add up to the specified amount before associated money from the bonus can be converted into cashable balance. Varied games can contribute at varying rates, and some games may not qualify at all. A maximum bet limit can apply while wagering requirements are active.
Bonus money and associated winnings remain apart from the cash balance displayed within the account. We apply the live offer conditions, including any expiry window, to all credited rewards. Free spins usually expire at the end of the disclosed period, while deposit and cashback rewards can follow individual qualifying rules.
Bonus abuse is not permitted, including making several accounts, supplying incorrect account details, or seeking the same reward repeatedly. Intentionally breaking offer conditions can lead to credited promotional funds being withdrawn and the associated account closed. Our help team can confirm eligibility before you start playing.
| Condition | How we apply it |
|---|---|
| Registered account | The promotion must be linked to one valid, verified customer account |
| Eligible deposit | The amount and payment method must meet the promotion requirements |
| One offer per customer | Duplicate or linked accounts do not qualify for additional rewards |
| Wagering completed | Eligible bets must meet the required total before withdrawal is permitted |
| Maximum bet rule | Individual stakes above the stated limit may not count toward wagering |
| Expiry period | Unclaimed or unused rewards may expire according to the offer terms |
Payment options used for a qualifying deposit are still subject to our standard account checks. Withdrawal alternatives must be registered to the customer, and verification of identity may be requested where required by law. We never ask customers to use another person's payment account or to send payment credentials through chat or email.
How game features and casino bonuses differ
Our promotion catalogue comes with slots, casino table games, and live casino titles, although each promotion lists the qualifying games. Slots frequently feature adjustable wager sizes plus free spins, expanding symbols, or bonus buys when supported by the provider of the game. Table games focus on rules of the game, payout structures, and betting strategy instead of random feature activations.
Live casino titles pair real-time gaming with professional hosts, but promotion terms may vary because certain wagers or side bets may not count towards a bonus requirement. Any games that are excluded are listed explicitly in the offer terms. This distinction is particularly important for free-spin offers, which are normally restricted to named slot titles.
| Game category | Examples of features | Bonus use |
|---|---|---|
| Slots | Free-spin rounds, expanding symbols, multipliers, and bonus buys | Often eligible for free spins or deposit bonuses when listed by the promotion |
| Roulette | Inside and outside bets, special number bets, and multi-position options | May count at a stated rate, with some betting positions excluded |
| Blackjack | Standard play, doubles, splits, and insurance decisions | Bonus eligibility depends on the stated game contribution rule |
| Live casino | Real-time hosts, side bets, and game-specific limits | Excluded or reduced contribution may apply where stated |
| Jackpot titles | Progressive pools or fixed prize rounds | Usually listed separately because prize and wagering rules can differ |
Game contribution rates can affect how quickly a bonus requirement is completed. A slot bet may contribute fully, while a table-game wager may count only for part of its value. Our terms explain if the contribution is calculated from the wager or the payout, so customers can verify the related rule before placing a qualifying stake.
Using our offers responsibly
Our promotions are entertainment tools, not mechanisms for recovering losses or securing a return. Each deposit and bet should remain inside a budget that is comfortable for the member. Where available, our casino tools let customers establish deposit limits, playtime reminders, or account restrictions.
Watch the complete bonus terms before you opt in. Pay particular attention to expiry dates, qualifying games, maximum limits on bets, and withdrawal conditions. If any part of an offer is unclear, reach our customer customer support team before using the reward.
At Starcity, our promotion information remains precise, letting customers to weigh an offer's value against its conditions. Our bonuses are designed to add choice to casino play while preserving clear account rules. Enjoy our live offers while staying inside a responsible budget, check each condition carefully, and contact support whenever an account or promotion needs clarification.